Customer Nightmares: Tales of Rudeness and Outrage from the Frontlines of Customer Service
Customer Nightmares: Tales of Rudeness and Outrage from the Frontlines of Customer Service Table of Contents Introduction – The Importance of Good Customer Service Understanding Customer Nightmares What are Customer Nightmares? The Impact of Customer Nightmares on Businesses Common Customer Nightmare Scenarios Rudeness and Insults Ignoring or Dismissing Customer Concerns Failure to Resolve Issues Long … Read more